In agentic commerce, AI agents evaluate options and complete purchases independently, changing how retailers compete for market share. Learn how retail leaders can remain competitive through autonomous action, commercial data readiness and systems that interpret without ambiguity.
As AI accelerates change across retail, leaders face critical decisions with long‑term consequences. This EY report, developed with World Retail Congress, outlines four possible AI futures and the strategic choices that can shape confident outcomes for the future.
How smart tech is reshaping physical stores. EY Americas Retail AI Strategy Leader John Dubois discusses how AI is changing store operations and experience in retail.
Retail growth through customer data. EY America’s Retail Leader Mark Chambers explains how a data-driven approach can enhance business results.