Built-in AI
"Doing different things"
Reimagining what the outcome is, and how it will unlock tangible value for the business, new revenue streams and business models
Reimagining how processes and workflows can be executed with AI working with humans in the loop
Bolt-on AI
"Doing things differently"
Applying AI to existing processes (e.g., chatbots)
Drives operational efficiency, but value is only found within the constraints of the process