Agentic AI is poised to radically change the nature of work — and enact that change at an accelerated pace. In a few short years, work will evolve more than it has in two centuries. Unsurprisingly, transformative, disruptive artificial intelligence (AI) tech is being met by a mix of enthusiasm and anxiety. A new EY survey reveals that future-looking consumer sector professionals believe agentic AI will create new opportunities for companies and customer relationships. However, this enthusiasm for AI adoption exists alongside widespread anxiety, with a significant number of the sector’s desk workers expressing concern about what agentic AI means for their jobs.
70% using agentic AI
67% Feeling that they are falling behind peers
87% Anticipating their roles will change
Explore the game-changing potential of agentic AI in consumer products, enhancing efficiency and transforming customer interactions.
Companies should embrace a spectrum of AI scenarios to drive innovation, efficiency and resilience in an uncertain landscape.
Will you shape the future of AI, or will it shape you?
EY Global and Americas Consumer Products Sector Leader
EY Americas Consulting Products Sector Leader
Managing Director, Consulting, Ernst & Young LLP