EY at World Retail Congress – Report 2026
As AI accelerates change across retail, leaders face critical decisions with long‑term consequences. This EY report, developed with World Retail Congress, outlines four possible AI futures and the strategic choices that can shape confident outcomes for the future.
Real Time Business with Reuters
Retail growth through customer data. EY America’s Retail Leader Mark Chambers explains how a data-driven approach can enhance business results.
AI in Retail with Rethink Retail
How smart tech is reshaping physical stores. EY Americas Retail AI Strategy Leader John Dubois discusses how AI is changing store operations and experience in retail.
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Agentic commerce is blurring the lines between retailer, brand and platform introducing new complexity across the value chain. EY Retail leaders address how the future of commerce is rapidly shifting.
Agentic commerce is here!
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View the report